Privacy Policy

PRIVACY POLICY

Clean-carpet.com.au

1.0 CONTACT DETAILS

The administration of Clean-carpet.com.au may be contacted at:

EMAIL: info@clean-carpet.com.au

WEBSITE: www.clean-carpet.com.au

2. PRIVACY COMPLIANCE

2.1 Clean-carpet.com.au is bound by the Privacy Act 1988 and the National Privacy Principles and deals with personal information in accordance with such principles. This Privacy Policy has been established in accordance with National Privacy Principle 5.1.

2.2 The National Privacy Principles can be obtained through the website of the office of the Federal Privacy Commissioner http://www.privacy.gov.au/

3. INFORMATION COLLECTED BY CLEAN-CARPET.COM.AU

3.1 Personal Information

Information such as name, address, telephone number, facsimile, email, account details, contract information and confidential business information.

3.2 What It Is Used For

· day to day business communications

· maintaining account records

· providing contact details to members of the public

3.3 From customers, information such as names and contact details of those who request information or quotes is used:

· To respond to those requests

3.4 From other third parties such as contractors who provide services to Clean-carpet.com.au, information is used

· To communicate and correspond with such persons.

4. HOW DOES CLEAN-CARPET.COM.AU HANDLE PERSONAL INFORMATION

Use and Disclosure of Information

4.1 We may use personal information collected from you for the purpose of providing you with direct marketing material and information upon your registering your details with us. However if you wish to cease receiving any such information you may let us know either by e-mail or by mail and your request will be actioned within 5 working days.

4.2 Personal information may be disclosed to external contractors but only to enable us to provide services to you. Such contractors will be required to adopt and adhere to our Privacy Policy.

4.3 Consistent with National Privacy Principle 2, Clean-carpet.com.au will only use or disclose personal information about an individual for a purpose other than the primary purpose of collection (a secondary purpose) if:

· The secondary purpose is related to the primary purpose of collection;

· You would reasonably expect us to use or disclose the information for the secondary purpose;

· You have consented to the use or disclosure;

· The use or disclosure is permitted or required under the law;

· We reasonably believe on health or public safety grounds that the information should be used for another purpose.

· It is otherwise permitted under the National Privacy Principles.

Manner of collection

4.4 Clean-carpet.com.au receives personal information from customers and other third parties through direct communications with such persons in the normal course of business. Clean-carpet.com.au may collect personal information about individuals from third parties but will only do so in accordance with the National Privacy Principles.

Information collected on visiting our website

4.5 When you look at this website, a record is made of your visit and for the purpose of analysing and evaluating the performance and operation of our website, the following information is logged:

· Your IP address;

· The date and time of your visit to the site;

· The pages you accessed and documents downloaded;

· The previous site you have visited;

· The type of browser you are using

How Clean-carpet.com.au uses cookies

4.6 A “Cookie” is a small text file which is placed on your computer by webpage servers. The purpose of a cookie is to help analyse web traffic and may let the website know when you visit a particular site. Cookies allow a web application to respond to you as an individual. They can record information about your visit to the site, allowing it to remember you next time you visit and provide any relevant information to you. Cookies are also used to enhance the secure use of websites.

4.7 Cookies can be stored in your hard drive (“persistent cookies”) or in memory (“session cookies”). A persistent cookie is a cookie which will enable a continuing record to be kept of your visits to the website. A session cookie is a cookie which is a transient cookie and tracks your visits for a website session only.

4.8 Clean-carpet.com.au only uses session cookies to identify which pages of the website are being used for a website session only. Upon closing your browser the session cookie set by this website is destroyed and no personal information is maintained. Clean-carpet.com.au does not make any attempt to identify users or their general browsing activities.

Data quality

4.9 Consistent with National Privacy Principle 3, Clean-carpet.com.au is committed to ensuring that personal information collected by Clean-carpet.com.au remains accurate, complete and up to date.

Storage and data protection

4.10 Personal information is contained both in hard copy and electronic format within the offices of Clean-carpet.com.au. Personal information is maintained in a secure environment.

Destruction of records

4.12 Clean-carpet.com.au will destroy records relating to personal information when such information is no longer necessary to be retained within Clean-carpet.com.au’ records. Personal information will be destroyed by shredding or other secure process.

Openness

4.13 Consistent with National Privacy Principle 5.2, Clean-carpet.com.au will upon request, inform a person generally about what information it holds concerning that person and for what purpose such information is held. With respect to gaining access to or correction of records, please see paragraph 4.14 (“Access to records”)

Access to records

4.14 Individuals may access personal information by writing to The Operations Manager who acts as Privacy Compliance Officer of Clean-carpet.com.au. No reasons have to be provided for seeking access. Where Clean-carpet.com.au holds information to which a person is entitled to access, it will endeavour to provide a suitable range of choices as to how access may be given.

4.15 If a person believes that information held by Clean-carpet.com.au is incorrect, incomplete or inaccurate they may request amendment of that personal information. Clean-carpet.com.au will consider if the information requires amendment. If Clean-carpet.com.au does not agree that there is any ground for amendment it will, if the person seeking the amendment requires, place with that person’s personal information, a statement from that person as to why the information is not accurate or up to date.

5. COMPLAINTS PROCEDURE

5.1 Clean-carpet.com.au is committed to providing those persons whose personal information it holds, a fair and responsible system for the handling of complaints concerning the collection, accuracy or disclosure of personal information.

5.2 The Operations Manager of Clean-carpet.com.au may act as Privacy Compliance Officer, whose role includes dealing with complaints, concerns or queries that individuals may have with respect to personal information held by Clean-carpet.com.au. Should you have any issues concerning your personal information, those complaints should be addressed to Privacy Compliance c/ The Operations Manager of Clean-carpet.com.au (at the address referred to in the first paragraph of this Policy).

6. CHANGE IN PRIVACY POLICY

AS WE PLAN TO ENSURE OUR PRIVACY POLICY REMAINS CURRENT, THIS POLICY IS SUBJECT TO CHANGE. PLEASE RETURN PERIODICALLY TO REVIEW OUR PRIVACY POLICY.